Our website address is: https://www.cab9ja.com

Privacy policy

At Cab9ja, we want to connect people through transportation and bring communities together. In this privacy policy, we tell you what information we receive from cab9ja riders and drivers, and how we use it to connect riders with drivers and continue to improve our services. Below, we explain how you can share with other riders and drivers in the cab9ja community as part of our mission to bring people together. Scope of this Privacy Policy Cab9ja (“Cab9ja, ” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Cab9ja Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Cab9ja users (“Users”), comprised of both Cab9ja riders (“Riders”) and Cab9ja drivers (including Driver applicants) (“Drivers”).

Information We Collect

A. Information You Provide to Us

Registration Information. When you sign up for a cab9ja account, you give us your name, email address, and phone number. If you decide to sign up for cab9ja using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends. User Profile Information. When you join the Cab9ja community, you can create a Cab9ja Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method. Payment Method. When you add a credit card or payment method to your Cab9ja account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store credit card information on our servers. Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. Driver Application Information. If you decide to join our cab9ja driver community, in addition to the basic registration information we ask you for your date of birth, physical address, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the cab9ja community. Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers.

B. Information We Collect When You Use the Cab9ja Platform.

Location Information. Cab9ja is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open Cab9ja on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of cab9ja Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for cab9ja rides. If you give us permission through your device settings or cab9ja app, we may collect your location while the app is off to identify promotions or service updates in your area. Device Information. Cab9ja receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns. Usage Information. To help us understand how you use the cab9ja Platform and to help us improve it, we automatically receive information about your interactions with the cab9ja Platform, like the pages or other content you view, your actions within the cab9ja app, and the dates and times of your visits. Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the cab9ja Platform, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow cab9ja to monitor and/or record your call. User Feedback. At cab9ja, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa. We use the information we collect from all Users to:

Connect Riders with Drivers

Provide, improve, expand, and promote the cab9ja Platform Analyze how the cab9ja community uses the cab9ja Platform; Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes; Personalize the cab9ja experience for you and your friends and contacts; Send you text messages and push notifications; Facilitate transactions and payments; Provide you with customer support; Find and prevent fraud; and Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities. Additionally, we use the information we collect from Drivers for the following purposes related to driving on the cab9ja Platform: Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application; Determining a Driver’s eligibility to drive for cab9ja. Notifying Drivers about ride demand, pricing and service updates; and Calculating and providing cab9ja auto insurance policy and analyzing usage patterns for. Sharing between Riders and Drivers. Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Riders and Drivers who connect their cab9ja accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Rider has provided. Riders see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Riders’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Rider that provided the rating or feedback. Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.Data Security. We are committed to protecting the data of The cab9ja community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Changes to Our Privacy Policy.

We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the cab9ja Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the cab9ja Platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information.

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.

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